Privacy Policy

Your Privacy

HEAL Fertility is committed to protecting your privacy and complying with the requirements of the Personal Data (Privacy) Ordinance (Chapter 486 of the Laws of Hong Kong) (the "Ordinance")when collecting, using, and maintaining your personally identifiable information ("personal data").

Collection and Use of Your Personal Data

Personal data collected from you on this website, will only be used for the specific purpose(s) mentioned at the time of collection, or for purpose(s) directly related to those specific purpose(s), and/or in the relevant personal information collection statement. If specific information is requested but not supplied by you, however, we may be unable to provide the requested service(s).

HEAL Fertility may use your personal data for the following purposes:

  • To contact you by email, telephone , SMS, or other equivalent forms of electronic communication, such as a mobile application's push notifications regarding updates or informative communications related to the functionalities, products or contract services, including the security updates, when necessary or reasonable for their implementation.

Use of Cookies

Cookies are small data files used to identify anonymous visitors. The website you browse will send cookies to your browser, and this data will be stored on your computer’s hard drive.
Our website uses cookies to collect information and improve services. You can choose whether to allow your browser to receive cookies and receive notifications when cookies are stored on your hard drive. If you choose to refuse our cookies, you may not be able to use certain services.
The data we obtain through cookies may not include your personal information. Even though we may have access to information about your electronic device, such as IP address, browser settings, browsing history, and/or other network information, if it is not combined with personal information, we will consider the combined information to be personal information for the purposes of this statement. In certain circumstances, we may collect your personal information, but only if you voluntarily provide it by filling out an online form or purchasing service(s) from our website.

Retention of Your Personal Data

Your personal data will only be retained for the purposes of data collection. After such purposes have been fulfilled, your personal data will be deleted.
If you wish to access, modify, or delete personal data or your account, you may apply in writing in accordance with the Ordinance by sending an email to or send by post to 3/F, Hong Kong Jewellery Building, 178-180 Queen's Road Central, Hong Kong, to contact our Data Protection Manager.

Disclosure of Your Personal Data

Except as required by law, we will keep your personal data confidential and will not disclose it to any third party without your consent. However, if such disclosure is necessary to meet the purposes of data collection, your personal data may be disclosed to the third party (whether inside or outside the Hong Kong Special Administrative Region).

Links to Other Websites

Our website may contain links to other websites. If you click on a third-party link, you will be taken to that website. These external websites are not operated by us, and we strongly recommend that you review the privacy policies of these websites. We are not responsible for the content, privacy policies, or data processing practices of any third-party websites or services.

Website Security

We will take all practical steps to ensure that your personal data is not subject to unauthorized access. Specifically, only employees who need to use the data and only those who have been trained to handle such data with confidentiality can gain access to your personal data. Encryption technology can also be used to transmit personal data collected on this website.

Inconsistency or Conflict

If there is any inconsistency between the English and Chinese versions of this Personal Information Collection Statement, the English version shall prevail.

Contact Us

You have the right to inquire about and correct your personal data stored in our database. If you have any queries or corrections relating to your personal data, please send an email to or send by post to 3/F, Hong Kong Jewellery Building, 178-180 Queen's Road Central, Hong Kong, indicating your full name in the mail, to contact our Data Protection Manager.

According to the Ordinance, we may impose a reasonable fee for processing  data access request..

Note: By accessing our website, you agree to the above terms and conditions.

Note: We may modify the above privacy policy from time to time and will post an updated privacy policy on this webpage.

This website uses cookies. Please accept cookies for optimal performance. click here to know cookies.

contact us via whatsapp